Terms of service

ARTICLE 1 - DEFINITIONS

In these general terms and conditions, the following definitions apply:

Cooling-off period: the period within which the consumer can make use of his right of withdrawal;

Consumer: the natural person who is not acting in the exercise of a profession or business and who concludes a distance contract with the entrepreneur;

Duration transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;

Durable data carrier: any means that enables the consumer or entrepreneur to store information that is addressed to him personally in such a way that future consultation and unaltered reproduction of the stored information is possible.

Right of withdrawal: the possibility for the consumer to renounce the distance contract within the cooling-off period;

Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;

Distance contract: an agreement whereby, within the framework of a system organised by the entrepreneur for the distance selling of products and/or services, up to and including the conclusion of the agreement, only one or more techniques for distance communication are used;

Technique for distance communication: means that can be used to conclude an agreement without the consumer and entrepreneur being in the same room at the same time.

General terms and conditions: these general terms and conditions of the entrepreneur.

 

ARTICLE 2 - IDENTITY OF THE ENTREPRENEUR

larado.uk

Address (not the return address!): Loofdakstraat 10, 3036 JN Rotterdam, Zuid-Holland, the Netherlands
E-mail address: support@larado.uk

 

ARTICLE 3 – APPLICABILITY

These General Terms and Conditions apply to every offer made by the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.

Prior to the conclusion of the distance contract, the text of these General Terms and Conditions will be made available to the consumer. If this is not reasonably possible, the entrepreneur will indicate, before the distance contract is concluded, where the General Terms and Conditions can be inspected and that they will be sent to the consumer free of charge as soon as possible upon request.

If the distance contract is concluded electronically, contrary to the preceding paragraph, the text of these General Terms and Conditions may also be provided to the consumer electronically, in such a way that it can be easily stored by the consumer on a durable medium. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the General Terms and Conditions can be accessed electronically and that they will be sent electronically or otherwise free of charge upon the consumer's request.

If specific product or service conditions apply in addition to these General Terms and Conditions, the second and third paragraphs apply correspondingly, and the consumer may invoke the most favorable provision in the event of conflicting terms.

Should one or more provisions of these General Terms and Conditions at any time be wholly or partially void or declared invalid, the remainder of the contract and these General Terms and Conditions will remain in effect, and the relevant provision will be replaced promptly by a provision that approximates the purpose of the original as closely as possible.

Situations not covered by these General Terms and Conditions must be assessed "in the spirit" of these General Terms and Conditions.

Any uncertainties regarding the interpretation or content of one or more provisions of these General Terms and Conditions should be interpreted "in the spirit" of these General Terms and Conditions.

 

ARTICLE 4 – THE OFFER

If an offer has a limited validity period or is subject to specific conditions, this will be explicitly stated in the offer.

The offer is non-binding. The entrepreneur reserves the right to modify and adjust the offer.

The offer includes a complete and accurate description of the products and/or services being offered. The description is detailed enough to enable the consumer to make an informed evaluation of the offer. If the entrepreneur uses images, these provide a truthful representation of the offered products and/or services. Obvious errors or mistakes in the offer do not bind the entrepreneur.

All images, specifications, and data in the offer are indicative and cannot serve as grounds for compensation or the dissolution of the contract.

Images accompanying the products are a truthful representation of the offered products. However, the entrepreneur cannot guarantee that the displayed colors precisely match the actual colors of the products.

Each offer contains sufficient information to make it clear to the consumer what rights and obligations are associated with accepting the offer. This particularly includes:

• The price, excluding customs clearance costs and import VAT. These additional costs are the responsibility and risk of the customer. The postal and/or courier service will apply the special arrangement for postal and courier services related to imports. This arrangement applies when goods are imported into the destination country within the Union, as is the case here. The postal and/or courier service will charge VAT (whether combined with customs clearance costs or not) to the recipient of the goods.

• Any applicable shipping costs.

• The manner in which the agreement will be concluded and the steps required for this.

• Whether or not the right of withdrawal applies.

• The method of payment, delivery, and execution of the contract.

• The period for accepting the offer or the period during which the entrepreneur guarantees the price.

• The cost of distance communication, if these costs are calculated on a basis other than the standard base rate for the communication method used.

• Whether the agreement will be archived after its conclusion and, if so, how the consumer can access it.

• How the consumer can review and, if necessary, correct the data provided under the agreement before its conclusion.

• All other languages, besides Dutch, in which the agreement can be concluded.

• The codes of conduct the entrepreneur subscribes to and how the consumer can electronically access these codes of conduct.

• The minimum duration of the distance contract in the case of recurring transactions.

Optional: available sizes, colors, and types of materials.

 

ARTICLE 5 – THE AGREEMENT

Subject to the provisions of paragraph 4, the agreement is concluded at the moment the consumer accepts the offer and fulfills the conditions set out therein.

If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance electronically. Until this confirmation is received by the consumer, the consumer may dissolve the agreement.

If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment. If the consumer is able to pay electronically, the entrepreneur will observe appropriate security measures.

The entrepreneur is entitled, within the limits of the law, to investigate whether the consumer can meet their payment obligations, as well as any facts and factors relevant to the responsible conclusion of the distance contract. If, based on this investigation, the entrepreneur has good reasons not to conclude the agreement, they are entitled to refuse an order or request, or to attach special conditions to its execution.

The entrepreneur will provide the consumer with the following information in writing or in a way that the consumer can store it on a durable medium in an accessible manner, along with the product or service:

• The address of the entrepreneur's establishment where the consumer can address complaints.
• The conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal.
• Information about warranties and existing customer service.
• The information included in Article 4, paragraph 3 of these General Terms and Conditions, unless the entrepreneur has already provided this information to the consumer prior to the execution of the agreement.
• The conditions for terminating the agreement if the contract has a duration of more than one year or is indefinite.

In the case of a long-term transaction, the provision in the preceding paragraph only applies to the first delivery.

Each agreement is concluded under the suspensive condition of sufficient availability of the products concerned.

 

ARTICLE 6 – RIGHT OF WITHDRAWAL

When purchasing products, the consumer has the right to dissolve the agreement without providing any reason within 30 days. This reflection period begins on the day following receipt of the product by the consumer or a representative previously designated by the consumer and communicated to the entrepreneur.

During the reflection period, the consumer must handle the product and its packaging with care. The consumer may only unpack or use the product to the extent necessary to determine whether they wish to keep it. If the consumer exercises the right of withdrawal, they must return the product, including all accessories and, if reasonably possible, in its original condition and packaging, to the entrepreneur, following the entrepreneur’s reasonable and clear instructions.

If the consumer wishes to exercise the right of withdrawal, they are required to inform the entrepreneur within 14 days of receiving the product. The consumer must do this via a written message or email. After notifying the entrepreneur of their intent to withdraw, the consumer must return the product within 14 days. The consumer must provide proof that the product was returned on time, for example, through a shipping receipt.

If the consumer does not notify the entrepreneur of their intent to exercise the right of withdrawal within the periods mentioned in paragraphs 2 and 3, or does not return the product to the entrepreneur, the purchase becomes final.

 

ARTICLE 7 – COSTS IN THE EVENT OF WITHDRAWAL

If the consumer exercises the right of withdrawal, the costs of returning the products are borne by the consumer.

If the consumer has already made a payment, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after the withdrawal. This is subject to the condition that the product has been received back by the webshop owner or that conclusive proof of the complete return has been provided.

 

ARTICLE 8 – EXCLUSION OF THE RIGHT OF WITHDRAWAL

The entrepreneur may exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal is only valid if the entrepreneur has clearly stated this in the offer or, at the latest, before the conclusion of the agreement.

The exclusion of the right of withdrawal is only possible for products:

• that have been created by the entrepreneur according to the consumer's specifications;
• that are clearly of a personal nature;
• that cannot be returned due to their nature;
• that are liable to deteriorate or expire quickly;
• whose price depends on fluctuations in the financial market over which the entrepreneur has no influence;
• that consist of individual newspapers or magazines;
• that involve audio or video recordings and computer software for which the consumer has broken the seal;
• that are hygiene products where the consumer has broken the seal.

The exclusion of the right of withdrawal is only possible for services:

• involving accommodation, transport, restaurant, or leisure activities to be performed on a specific date or during a specified period;
• whose delivery has begun with the explicit consent of the consumer before the reflection period has expired;
• relating to betting and lotteries.

 

ARTICLE 9 – THE PRICE

During the validity period stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes resulting from changes in VAT rates.

Contrary to the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market over which the entrepreneur has no influence, at variable prices. This obligation to fluctuations and the fact that the stated prices are target prices will be indicated in the offer.

Price increases within 3 months after the conclusion of the agreement are only permitted if they result from statutory regulations or provisions.

Price increases occurring more than 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:

1. they result from statutory regulations or provisions; or
2. the consumer has the right to terminate the agreement as of the date the price increase takes effect.

The place of delivery is the country where the transportation begins. In this case, the delivery takes place outside the EU. Subsequently, the postal or courier service will charge the import VAT or customs clearance costs to the customer. Therefore, no VAT is charged by the entrepreneur.

All prices are subject to printing and typographical errors. The entrepreneur accepts no liability for the consequences of printing and typographical errors. In the event of printing and typographical errors, the entrepreneur is not obligated to deliver the product at the incorrect price.

 

ARTICLE 10 – CONFORMITY AND WARRANTY

The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, reasonable requirements of reliability and/or usability, and the statutory provisions and/or government regulations existing at the time the agreement was concluded. If agreed upon, the entrepreneur also guarantees that the product is suitable for purposes other than normal use.

A warranty provided by the entrepreneur, manufacturer, or importer does not affect the statutory rights and claims the consumer can assert against the entrepreneur under the agreement.

Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 14 days of delivery. The return of products must be in their original packaging and in new condition.

The warranty period provided by the entrepreneur matches the warranty period of the manufacturer. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual use by the consumer or for any advice regarding the use or application of the products.

The warranty does not apply if:

• The consumer has repaired and/or modified the delivered products themselves or had them repaired and/or modified by third parties;
• The delivered products have been subjected to abnormal conditions, handled carelessly, or treated contrary to the entrepreneur's instructions and/or the instructions provided on the packaging;
• The defect is wholly or partially the result of regulations that the government has set or will set regarding the nature or quality of the materials used.

 

ARTICLE 11 – DELIVERY AND EXECUTION

The entrepreneur will exercise the greatest possible care in receiving and executing orders for products.

The place of delivery is the address that the consumer has provided to the entrepreneur.

Subject to the provisions in Article 4 of these General Terms and Conditions, the entrepreneur will execute accepted orders promptly, but no later than 30 days, unless the consumer has agreed to a longer delivery period.

If delivery is delayed, or if an order cannot be executed or can only be partially executed, the consumer will be informed of this no later than 30 days after placing the order. In such cases, the consumer has the right to terminate the agreement without incurring any costs and is entitled to compensation.

In the event of termination under the previous paragraph, the entrepreneur will refund any amounts paid by the consumer as soon as possible, but no later than 14 days after termination.

If the delivery of an ordered product proves impossible, the entrepreneur will make every effort to provide a replacement item. Clear and comprehensible communication will occur at the latest upon delivery to indicate that a replacement item is being delivered. For replacement items, the right of withdrawal cannot be excluded. Any costs for returning the replacement item will be borne by the entrepreneur.

The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a representative designated in advance and communicated to the entrepreneur, unless expressly agreed otherwise.

 

ARTICLE 12 – DURATION TRANSACTIONS: DURATION, TERMINATION, AND EXTENSION

Termination

1. The consumer may terminate an agreement concluded for an indefinite period and which relates to the regular delivery of products (including electricity) or services at any time, subject to the agreed termination rules and a notice period of no more than one month.

2. The consumer may terminate an agreement concluded for a fixed period and which relates to the regular delivery of products (including electricity) or services at the end of the fixed period, subject to the agreed termination rules and a notice period of no more than one month.

3. In the agreements mentioned in the preceding paragraphs, the consumer may:

   • Terminate at any time and not be restricted to termination at a specific time or in a specific period;
   • Terminate in at least the same manner as they entered into the agreement;
   • Always terminate with the same notice period that the entrepreneur has set for themselves.

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Extension

1. An agreement concluded for a fixed period and which relates to the regular delivery of products (including electricity) or services may not be tacitly extended or renewed for a fixed period.

2. Contrary to the previous paragraph, an agreement concluded for a fixed period and which relates to the regular delivery of daily, news, and weekly newspapers and magazines may be tacitly extended for a fixed period of up to three months if the consumer can terminate this extended agreement at the end of the extension with a notice period of no more than one month.

3. An agreement concluded for a fixed period and which relates to the regular delivery of products or services may only be tacitly extended for an indefinite period if the consumer can terminate at any time with a notice period of no more than one month. If the agreement relates to the regular delivery of daily, news, and weekly newspapers and magazines but less than once a month, a notice period of no more than three months applies.

4. A fixed-term agreement for the regular delivery of daily, news, and weekly newspapers and magazines (trial or introductory subscription) will not be tacitly continued and will end automatically after the trial or introductory period.

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Duration

If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose termination before the end of the agreed duration.

 

ARTICLE 13 – PAYMENT

Unless otherwise agreed, amounts owed by the consumer must be paid within 7 working days after the start of the reflection period as stipulated in Article 6, paragraph 1. In the case of an agreement for the provision of a service, this period begins after the consumer has received confirmation of the agreement.

The consumer is obliged to promptly inform the entrepreneur of any inaccuracies in the payment details provided or specified.

In the event of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the consumer reasonable costs that were communicated to them in advance.

 

ARTICLE 14 – COMPLAINT PROCEDURE

Complaints about the execution of the agreement must be submitted to the entrepreneur fully and clearly described within 7 days after the consumer has discovered the defects.

Complaints submitted to the entrepreneur will be answered within 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within 14 days with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed reply.

If the complaint cannot be resolved amicably, it results in a dispute that is subject to dispute resolution.

A complaint does not suspend the entrepreneur's obligations unless the entrepreneur has indicated otherwise in writing.

If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at their discretion, replace or repair the delivered products free of charge.

 

ARTICLE 15 – DISPUTES

Contracts between the entrepreneur and the consumer to which these General Terms and Conditions apply are exclusively governed by Dutch law, even if the consumer resides abroad.

 

ARTICLE 16 – SMS MARKETING

By agreeing to Sadaro’s SMS marketing at checkout and initiating a purchase or signing up through our subscription tools, you consent to receiving recurring SMS notifications (regarding your order, including reminders for abandoned carts), text marketing offers, and transactional texts, including review requests, from us. This applies even if your mobile number is registered on a state or federal Do-Not-Call list. Message frequency may vary. Consent is not a condition of purchase.

If you wish to unsubscribe from receiving SMS marketing messages and notifications, reply with STOP to any mobile message we send, or use the unsubscribe link provided in any of our messages. You acknowledge and agree that alternative methods of opting out, such as using other words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for any charges and fees your mobile carrier imposes for text messaging. Message and data rates may apply.

For assistance, text HELP to the number you received messages from, or contact us for further information.

We reserve the right to change the phone numbers or shortcodes we use to operate the service at any time. In such cases, you will be notified. You agree that messages sent to a changed phone number or shortcode, including STOP or HELP requests, may not be received, and we are not liable for honouring requests made in such messages.

To the extent permitted by law, you agree that we are not liable for any failed, delayed, or misdirected delivery of information sent via the service, errors in such information, and/or actions you take or fail to take in reliance on the information or the service.

Your right to privacy is important to us. Please refer to our Privacy Policy to learn how we collect and use your personal data.